Privacy Policy

This Privacy Policy explains how Property Sales Direct collects, uses, and protects your personal data when you use our website: https://propertysalesdirect.co.uk/

This website is not intended for children, and we do not knowingly collect data relating to children.

We encourage you to read this policy alongside any other privacy notices we may provide when collecting specific information. This notice supplements other communications and does not override them.

Property Sales Direct acts as the Data Controller in most circumstances, meaning we determine how and why your personal data is processed. In limited situations, we may act as a Data Processor on behalf of another organisation.

We are committed to protecting your privacy and complying with UK data protection legislation, including the UK GDPR and Data Protection Act 2018. You may withdraw consent for data processing at any time; however, this will not affect any processing carried out lawfully before consent was withdrawn.

1. What data we collect

We may collect and process the following types of personal data:

Identity data

Name, title, date of birth, gender.

Contact data

Address, email address, telephone numbers.

Technical data

IP address, browser type and version, time zone, operating system, device information.

Profile data

Enquiry details, service requests, preferences, feedback.

Usage data

Information about how you use our website and services.

Marketing & communications data

Your preferences in receiving marketing communications.

If you do not provide information required by law or contract, we may be unable to provide certain services.

2. How we collect your data

Direct interactions

When you:

• Complete an online enquiry form
• Contact us by phone, email, or post
• Request information about our services
• Provide feedback

Automated technologies

When you use our website, we may collect technical data through cookies and server logs.

Third parties and public sources

We may receive information from:

• Service providers (e.g. payment or IT systems)
• Public records such as HM Land Registry or Companies House
• Data providers operating lawfully within the UK or EEA

3. How we use your data

We will only process your personal data where legally permitted. This includes:

• To perform a contract with you
• To comply with legal obligations
• For our legitimate business interests (where your rights do not override ours)

We do not generally rely on consent as a legal basis except for certain marketing communications. You may opt out of marketing at any time by contacting us.

Marketing

If you have requested information or used our services, we may contact you about relevant services unless you opt out. You can stop marketing communications at any time by emailing: info@propertysalesdirect.co.uk

4. Data storage and security

Your data is processed by staff located in the UK. Some secure cloud storage providers may operate within the UK or Europe. We protect your information through:

• Encrypted systems
• Secure CRM platforms
• Password-restricted access
• Staff training on data protection
• Secure storage of any physical documents

We only share the minimum necessary data with authorised third parties.

5. Sharing your information

We may share your data with:

• Professional advisers (e.g. solicitors)
• IT and service providers
• Law enforcement agencies where required
• Other group companies (where applicable)

We will never sell your personal data. If we need to transfer data outside the UK or EEA, we will ensure appropriate safeguards are in place.

6. Special category data

In limited circumstances, we may process sensitive data (such as health information) where necessary for providing services. This will only occur with your explicit consent or where legally required.

7. Data retention

We retain personal data only as long as necessary for legal, regulatory, or legitimate business purposes. Typically, we retain records for a minimum of six years, after which they are securely deleted or destroyed.

8. Your rights under UK GDPR

You have the right to:

• Be informed about how your data is used
• Request access to your data (Subject Access Request)
• Request correction of inaccurate data
• Request erasure (in certain circumstances)
• Restrict processing
• Object to processing
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

We aim to respond to all legitimate requests within one month. No fee is required unless the request is excessive or unfounded.

9. Cookies and technical information

We may collect technical information such as:

• IP address
• Browser type
• Device information
• Date and time of visits
• Website usage patterns

You can control cookies through your browser settings. For more information, please see our Cookie Policy.

10. Changes to this policy

We may update this Privacy Policy from time to time. Please check this page periodically to ensure you are aware of the latest version.

11. Contact us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Property Sales Direct
Website: https://propertysalesdirect.co.uk/
Email: info@propertysalesdirect.co.uk
Telephone: 0203 411 0171