Frequently Asked Questions

The process is straightforward:

1. Tell us about your property – share your postcode and a few basic details.
2. Receive an initial cash offer – we review local market data and your situation, then give you a no‑obligation guide offer.
3. We confirm the details – we arrange a quick valuation or inspection and instruct solicitors.
4. Agree a completion date – we fix a date that works for you.
5. Complete and get paid – on completion day the funds are sent to your solicitor, your mortgage is settled and you receive the balance.

After we buy, what happens to the property depends on its condition and the local market. In many cases we refurbish and improve the property before selling or letting it, or add it to our investment portfolio.

Either way, your sale is not affected – you are paid in full on completion and you have no responsibility for what happens afterwards.

Yes, in the right circumstances we can complete in as little as 7–14 days, and sometimes faster if everything is straightforward.

Because we use our own funds (or pre‑agreed funding), we are not waiting for mortgage approvals or a long chain. We can also work to a slower timeline if you need more time to move.

No. When you sell to us, we cover your standard legal selling costs with our recommended solicitor.

You are free to use your own solicitor if you prefer; if their fees are higher, we will agree in advance what we can contribute. There are no estate agent fees, no listing costs and no hidden admin charges from us.

Once you accept our formal offer and solicitors are instructed, we are fully committed to buying, subject only to the usual legal and survey checks.

We will not lower our offer at the last minute without a genuine reason, such as serious undisclosed structural issues. If anything material comes up, we will explain it clearly and let you decide whether you wish to continue.

We buy properties at a discount to full open‑market value in exchange for speed, certainty and covering your costs.

We then resell, refurbish and add value, or retain properties as long‑term investments. Our profit comes from this margin and any value we add afterwards – not from charging you fees.

In most cases, yes. We will arrange either a short visit from a local agent/valuer or a RICS survey if needed.

This protects both you and us, and ensures there are no surprises later. We work around your schedule and keep visits as quick and discreet as possible.

No. Many of our clients are under pressure and need a genuine alternative to the open market.

Our role is to be honest about what we can pay, explain all your options (including staying with your lender or using an estate agent), and give you time to decide without pressure. You are free to take independent advice at every stage.

Usually within 24 hours of speaking to you and receiving the key details about your property. In many straightforward cases, we can give you a guide figure on the same day, then confirm a formal offer once we have carried out basic checks and, where needed, a viewing.

Yes. We regularly buy properties that need modernisation, have cosmetic issues or more serious defects.

You do not need to spend money on repairs before selling. Our offer will reflect the condition, and we take responsibility for any work after completion.

Yes. We do not put your property on the open market, list it on portals or put a “For Sale” board outside.

The sale is handled between you, us and the solicitors involved. Your neighbours and local agents do not need to know you have sold unless you choose to tell them.

Yes, there is always a trade‑off between price and speed/certainty. Our offers are below the full open‑market value you might achieve with a traditional estate agent if everything went perfectly and you had time to wait.

In return, you get a fast, chain‑free sale, no fees and legal costs covered, and far less risk of the sale falling through.

If your situation changes at any point before exchange of contracts, you can pause or walk away from the sale with no penalties from us.

If you need to adjust the completion date, we will do our best to accommodate this and agree a new timeline with you and your solicitor.